Here at OpusSocks, we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can be daunting and we want to make sure you know we are here to help from start to finish. We hope you love your items as much as we do but understand that in some cases you may need to contact us to organize a return and we are here to make this as easy as possible for you.

12 Hours Free Canceling：
Customers can cancel for free within 12 hours of placing an order and receive a full refund. The order will be processed after this time and therefore cannot be canceled.

If you must cancel your order for any reason and are able to cancel within the given time frame, please contact us immediately at Serve@opussocks.com.

Returns：
We are committed to providing our customers with satisfactory service!

We have a hassle-free 30-day money-back guarantee. If for any reason you are not completely satisfied with your purchase within 30 days, please contact us to arrange a return and a full refund.

All refund issues are processed through our Support Team which you can contact by emailing Serve@opussocks.com.

We will also provide the nearest location to you where you can send your item(s) back.

If you request a refund, the purchase price will be refunded to you using the original payment method. This will be processed within 5 - 7 business days once we have received back the item. Please note that under no circumstances can we refund onto another credit/debit card for security reasons.

Please note that we cannot process exchanges/replacements or refunds after 30 days after the receipt so please be sure to contact us ASAP.

Have any questions about our hassle-free 30-day return policy?
Please do not hesitate to contact us at Serve@opussocks.com at our working time.


RETURN/REFUND SHIPPING COSTS
All refunds are processed for the full amount of the item ordered.

There is no additional restocking fee for returns. When the product is sent to the wrong product, damaged during transportation or has other defects, we will bear the freight to return the product; when the customer purchases the wrong product, the product is inappropriate or the customer does not want the product, we do not bear the freight and need the customer to Pay for shipping yourself.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Serve@opussocks.com.

Damaged/defective items:
If by any chance your item arrives in less than ideal condition or arrives damaged, we will resolve the issue immediately. In order to handle this issue, you need to provide us with photos or videos of the issue via our support desk.
Every situation is different and depending on the circumstances and severity of the damage, we may offer a replacement order/exchange or a full refund. This depends on the judgment of the management team.

Wrong Address:
When you enter your details on our contact information page, be sure to double-check your address. If you enter an incorrect address, move, or need to change product size/color/style after your order has shipped and you have received shipping confirmation, we will be less likely to accommodate or refund you. If you find a bug or error, please contact us as soon as possible so we can contact the warehouse.

Mark as delivered
If an item is marked as having been successfully delivered by your country's domestic postal service (e.g. USPS, Canada post etc.) to the correct address provided when ordering, but has not yet been successfully delivered, you must contact your local post office and provide us with a formal affidavit for the package Lost, stolen or undelivered. We will then endeavor to resend you a replacement order.

This is at the sole discretion of OpusSocks but in this particular case we are unable to issue a refund.

Please contact us as soon as possible so we can help at Serve@opussocks.com. Every case is different, so be sure to provide all relevant information when contacting us.

Late orders:
Please note that we aim to ship all orders to customers within the time frame listed on the shipping information page:

Unfortunately, delays may sometimes occur. While we know this can be frustrating, we are unable to cancel/refund orders that are trackable and are still in transit. However, sometimes items do get lost or stranded for an extended period of time, and we are try our best committed to resolving this issue thoroughly on a case-by-case basis.

Every case is different, so if you have any questions about your order/the tracking number assigned to your order and would like to receive more information about any of the above, please feel free to contact us at Serve@opussocks.com.